What to do when staff goes bad. I got this email last week from an email subscriber… and actually just had to terminate a staff member in my company as well so thought I would share my response with everyone…
Just wondering what business practice you use when employees give a two week notice?
If they are unhappy and leaving I worry about them training a replacement. As upper management I also question them tainting the rest of the employees. However they have been with my company for over 7 years and they just can’t handle change.
Wondering what is the best way you have handled this?
Staff changes are always a bit of a sore subject regardless of whether it is by an employee quitting or being terminated.
What to do when somebody puts in two weeks notice will depend on what you have in place in your business.
My preference is to immediately remove the employee if at all possible rather than waiting two weeks. As soon as they put in notice, their long-term interests are no longer aligned with yours. It’s like ripping off a band-aid. I prefer to do it quick and get it over with and move on with life and business. It is nothing against any individual employee, it is just our process. If they are unhappy, it is even more important to remove them quick. As Dave Ramsey says “Hire slow, fire fast!”
With that being said, if your ducks are not in a row it won’t be that easy. Having them train their replacements usually will cause them to train some bias and attitude as well. Something you may not want. I would train them yourself or better yet have a designated staff member do all the new hire training moving forward. Training is a skillset that not everybody possesses.
Hope that helps you. Remember that this is probably going to benefit you in the long run. You don’t want staff that doesn’t want to be there. It is an infectious disease that will ruin your business and your joy.
A serious topic for a Monday, but one that shouldn’t be put off.
Profit 911 Consulting
I was reminded by my operations manager of a rule I had implemented long ago and assumed was still in place but hadn’t been spoken about in awhile. That is the $100 rule.
The concept is simple. Any staff member has the authority to settle any problem, issue, challenge by spending up to $100 if needed to make the client happy or satisfy the job requirements. They don’t need to call a supervisor. They don’t need to do anything but pull their company issued debit card from their wallet/purse and take care of the problem.
Any time this has been done, it has resulted in saving us more than $100 (in extra wages, refunds, etc). It not only prevents many problems, but keeps management’s phone from ringing 20 times a day with problems that are easily fixed. It also makes staff feel empowered, because they are.
That’s it. That is the one hundred dollar rule. It sounds simple. but it can be transformational in how your business operates.
Profit 911 Consulting
P.S. Check out our new website and let me know what you think. It is a lot easier now to search and find past articles of interest to you by using the category search feature.
Hope you are kicking butt this week so far in your business. I wanted to share a little insight on something that comes up around the office here quite often. That is the concept of being a leader. If you are self-employed and want to have any chance of thriving, then you have to be a leader. That being said, you really need to hire and work with leaders as well.
You shouldn’t be a boss. You shouldn’t have “workers”. You need leaders.
Drive employees, inspire fear, blame, takes credit, commands, etc…
Coach, use goodwill, fixes breakdowns, gives credit, etc…
I am always looking to hire leaders. They don’t blame. When there are problems, they fix them without whining and without waiting for a pat on the back. The inspire others to not only follow but become leaders themselves.
I can tell you from personal experience that if you lack these leaders in your business, you will feel alone. You will feel like everyone else is stupid. You will want to give up. You will become more and more frustrated by the day.
You need leaders to surround yourself with and be among. You need support and team players. I am not sure if a leader can be created or must be hired, but you need to be working to find or create them. IT is vital to your success.
Best wishes for a great work week!
Profit 911 Consulting
Today an article I found from keithlee .com and wanted to share
WHO’S THE BOSS?
There is only one boss, and whether a person shines shoes for a living or heads up the biggest corporation in the world, the boss remains the same. IT’S THE CLIENT.
She is the person who pays everyone’s salary and who decides whether a business is going to succeed or fail. And she doesn’t care if a business has been around for 100 years. The minute it starts treating her badly or taking her for granted, she’ll put it out of business. The boss, THE CLIENT, has bought and will buy everything you have or will have. She’s bought all of your clothes, your home, your car, pays for your children’s education and your vacations. She pays all of your bills, and she pays in exact proportion to the way you treat her. The man who works inside a big office building or plant might think he works for the company that writes his paychecks, but he doesn’t.
He is working for the person who buys the product at the end of the line. In fact, THE CLIENT can fire everybody in the company from the president on down. And she can do it simply by spending her money somewhere else.
Some of the largest companies that had flourishing businesses a few years are no longer in existence. They couldn’t or didn’t satisfy THE CLIENT. They forgot who the boss really is.
Great lesson here that we all need reminded of.
Profit 911 Consulting
Is it really all about the money? Is something missing in your business?
I need to share with you that from time to time over the past twenty years in business, every once in awhile we seem to just be missing something. It can rear its head and look like incompetent staff, high refund rates, customer complaints, and just a constant battle to stay afloat.
More often then not, it occurs when your staff has lost its way. When your employees are just there for a check. When going above and beyond is not in anyone’s job description. Sometimes it happens when we start to only chase the almighty dollar. Other times it is because leadership and example is lacking in upper or senior staff.
You need to be aware of your company soul (or sometimes culture fits too). It is hard to force something. It is hard to fix. It is learned or let happen naturally over time. Constant attention needs paid to it and effort put into shaping it. Employees need to serve a higher purpose than their paychecks.
Make sure you have not lost your way. Why did you get in this business in the first place? Do you still feel the same way now? What has changed? What needs to happen to get back to the old feelings?
Sometimes working with a business coach like me can help you find your way or figure out the root cause of a problem that you are blind to. I am here to help you if you need me. Please just reach out.
P.S. Often times the problem is due to staffing. If you are having trouble recruiting, hiring, training, or keeping staff then you need to register for my free webinar tomorrow http://events.profit911.biz/staff-webinar-reg/
In just under two hours I will be doing a LIVE webinar on how to Recruit, Hire, and Train staff in the Special Event Industry. It is vital to your growth, sanity, and profitability that you learn how to make additional money through staff members. While a single person operation can make good money, there is so much risk involved it is ridiculous. What is you are sick, injured, etc? Staff can work while you are having fun, out to eat at a restaurant, or even sleeping.
That being said, they don’t come without their fair amount of management challenges. Many of these can be stopped before they even start by following the right steps. This is just one of many things I will be discussing today at 1PM Central time on the webinar.
There is still time to register by going to: http://events.profit911.biz/
PS. We start in under 2 hours. Register now for free at: http://events.profit911.biz/
It’s twelve noon and you are loading for a $4,000 gig that is tonight. You reach over to put something in the truck and BOOM! It hits you… your back kills. You can’t stand up straight. What do you do?
This is exactly what just happened to my company’s COO Johnathan. He has a previous work injury that out of nowhere just stopped him in his tracks today. He was loading the vehicle for a $4k AV event at a major hotel tonight and hadn’t even got to the heaviest part (the staging). For many event companies, this would be an oh crap moment. It is Tuesday afternoon. Likely your friendly local competitors have a day job or other obligations and won’t be able to drop everything to help you.
Lucky for us, he was able to call down the staff list and get two staff members to come to his rescue. This is why I preach all the time about the importance of staff not only for growth but stability. You NEED help. You NEED a way to hire and train new staff efficiently.
I am going to host a live webinar on hiring and training a staff for the events industry next Thursday, September 3rd at 1PM central time. You can join me for free by going to: http://events.profit911.biz/staff-webinar-reg/
There’s not enough hours in the day. If I only had more time, then I could really grow my business. I hear these things everyday and they are often false beliefs that hold us back.
Let’s tackle the first statement… There’s not enough hours in the day. Everybody has the same amount of hours in a day and has to choose how to use them. When you are growing a business you have to choose what is the most important use of your time. You also have to be able to find good help with tasks you do not have time for. This could mean contracting out some work or hiring employees. Nobody does it all alone and the more income you produce, likely the more help it will take to support your customers.
Then there’s…. If I only had more time, then I could really grow my business. This is also usually a false trap. Most businesses will not grow proportional to the effort you put into them. It has a lot more to do with your strategy and your products/services than how many hours you work. In fact, many times the less hours I work, the more money I take home.
The bottom line is that my business can’t exist without the support of the staff and vendors we have. Over the years staff is an area that I struggled with. I have studied it in-depth and have a ton of good experience now with recruiting, interviewing, and on-boarding new staff. I am considering doing a training on these very topics as I know it is an area other’s struggle with (especially with that first hire). If you would like more info on this training, please email me and let me know.
Profit 911 Consulting
Continue the conversation at: www.facebook.com/profit911
The only thing is unexpected from the NY Times article on Amazon’s brutal work environment and management is CEO Jeff Bezo’s response. I highly suggest everyone that owns a small business picks up a copy of “The Everything Store: Jeff Bezos and the Age of Amazon” by Brad Stone. Readers of this book would not be at all surprised by the recent New York Time’s article slamming Amazon’s employment practices and being a brutal place to work. The book is an account of how Amazon came to be. There are countless tales of working and pushing around the clock. It paints Bezos as scarily analytical when it comes to how to run the company. It is all about numbers and staff are cog in that system.
Here is a quote from the article…
The company, founded and still run by Jeff Bezos, rejects many of the popular management bromides that other corporations at least pay lip service to and has instead designed what many workers call an intricate machine propelling them to achieve Mr. Bezos’ ever-expanding ambitions.
Now I realize Bezos is the CEO of a public company but that is not the case with most small businesses. Isn’t the point of your business to help you achieve your ambitions? Isn’t that why you started a business in the first place? Isn’t that why you pay people?
How do you run your business? Are you looking to hire staff? Do you currently have to manager staff? How do you get the most out of them? These are all questions that business owners and managers must deal with. The honest truth is that the vast majority of companies are not demanding enough out of their workers. Obviously Amazon has error on the other side of the equation but they are the exception to the rule (at least in the United States). Most bosses’ allow their staff to get away with too much for too long. Once that happens it is hard to bring them back. You will likely have to let them go and start over. I am a huge fan of being firm, yet fair. Set up the rules that staff must play by and enforce those rules viciously if they have agreed to them.
For further reading on this, I highly recommend “No B.S. Ruthless Management of People & Profits” by Dan S. Kennedy.
Have a great Monday!
Profit 911 Consulting
Continue the conversation at www.facebook.com/profit911
P.S. I am considering hosting a training on how to recruit, hire, train, and manage staff for the event industry. I know a lot of people struggle with that first hire. Even more struggle with how to manage a staff (especially if working with the younger generation). If you would be interested in this, let me know. Reply or post on facebook. If there is sufficient interest, I will get it scheduled soon.
Hope you had a great weekend. My crew spent 129 man hours on one of our events this weekend so we have been very busy. That being said, I was on-site for about 3 hours just to check in on this VIP wedding job. The rest of the weekend I spent with my wife and boys playing in the sprinkler and doing the household choirs. This is what I love about my business. I don’t have to be there. I chose to be there for the 3 hours because franklyit was a pretty cool setup with lots of toys.
As some of you know, I have been hosting some webinars lately to help you grow your business. One that I am currently doing and has received some amazing feedback is meant for photo booth business owners (but good for any business) is called “7 Ways to Double Your Photo Booth Business.”
I am getting a ton of emails thanking me for the awesome info. That’s great but here is the feedback I really want to hear… “Good Morning Justin! thank you so much for the webinar the other day! Great info that DOES work – I just sold a job on the payment plan idea you gave us (thank you!!)” -Kimber Becker from Fun Fab Photo Booths & DJs. She did this within days of getting the info.
Money likes speed. Implement quick and results will follow. Start you week off right and do something now.
Profit 911 Business Consulting
P.S. If you haven’t seen the webinar yet, I am hosting it a few more times. You can register for free at: http://profit911.biz/event-registration/
P.P.S. If you are really serious about kicking your business up a notch, then take my free online business health audit at:http://www.profit911.biz/checkup and I will personally help you one on one find your weak spots.