In a rapidly changing technological landscape, it’s more important than ever for businesses to stay ahead of the curve when it comes to marketing. That’s where marketing automation comes in. Marketing automation is the process of using software to automate repetitive marketing tasks.


By automating these tasks, businesses can free up valuable time and resources that can be better spent on other areas of their marketing strategy. Marketing automation is an ever-evolving field, and what worked last year might not work next year. To help you stay on top of the latest trends, we’ve compiled a few marketing automation trends you should follow!

The Rise of Artificial Intelligence

AI, or artificial intelligence, is a branch of computer science that deals with making computers think like humans. AI involves creating algorithms that can learn and make predictions on their own. This technology is becoming increasingly important as it enables computers to do things that would otherwise be difficult or impossible for humans to do.


AI is one of the most talked-about technologies right now, and for good reason. It has the potential to revolutionize marketing by helping you automate tasks that are currently done manually, such as lead scoring and segmentation. Additionally, it can help you make better decisions about where to allocate your resources by providing insights into customer behavior.

Multi-Channel Marketing

Another trend that is gaining traction in the world of marketing automation is the shift to multi-channel marketing. In the past, marketing efforts were focused on a single channel, such as email or print ads. By spreading your message across multiple channels, you’re more likely to reach a wider audience and generate more leads.


Today, there are numerous marketing avenues available, and customers expect a consistent experience across all of them. To meet these expectations, businesses need to adopt a multi-channel approach to marketing. This means creating a coordinated campaign that spans all channels, from email to social media to paid advertising. Consistency across different platforms is key here!

Mobile Usage

Along with the rise of multi-channel marketing comes the increase in mobile usage. As more and more people use their smartphones and tablets as their main access to the internet, it’s become increasingly important for companies to optimize their websites for mobile devices. Additionally, mobile-friendly emails and text messages are also becoming more popular as consumers demand instant gratification.

Social Media Influencers

Social media influencers have been around for a few years now, but they’re still a fairly new phenomenon when it comes to marketing automation. Influencer marketing refers to the process of partnering with influential people on social media to promote your brand or product. This trend is especially popular among millennials and Gen Zers who are looking for recommendations from people they trust.


Because of the trust that their followers have in them, influencers are able to effectively promote products and services to their audiences. When an influencer recommends a product or service, their followers are more likely to check it out than they would be if they saw a traditional advertisement. This is why influencer marketing can be such an effective tool—when done right, it feels like a recommendation from a friend rather than a sales pitch.


Gone are the days of generic mass emails; now’s the time to start sending personalized emails that address each customer by name and include relevant information about their specific needs. By personalizing your communications with customers, you’ll stand out from the competition and build deeper relationships with your target audience.


In order to stand out from the competition, it’s important to send highly personalized messages that are relevant to each individual customer. Thanks to advances in technology, this is easier than ever before. With tools like segmentation and customer avatars, you can create messages that are tailored specifically for each customer.


Behavioral targeting is another great way to personalize your marketing efforts. This involves tracking a customer’s online behavior (such as their search history, browsing behavior, etc.) in order to better understand their needs and interests. With this information in hand, you can then create targeted campaigns that are much more likely to lead to conversions.

Customer Segmentation

Not all customers are alike, so why should your marketing campaigns treat them all the same? Segmenting your customers allows you to create personalized messages that are more likely to resonate with each individual. This involves dividing your customers into groups based on shared characteristics, such as age, location, gender, interests, etc. As a result, you’ll see better results from your marketing campaigns.


One of the key advantages of marketing automation is its ability to segment customers based on their role, location, job title, or other criteria. This allows businesses to send highly targeted communications that are more likely to resonate with recipients. You’ll see higher conversion rates and a lower customer churn rate.

Focus on customer experience

Customer experience is more important than ever before. In fact, 79% of consumers say they would only shop again with a company if they had a positive experience. To deliver a positive customer experience, you need to be able to understand what your customers want and need at every stage of their journey with your brand. Marketing automation can help you gather data about your customers so you can deliver targeted messages that meet their needs at each stage of their journey—from awareness all the way through to purchase and beyond.


No matter how good your marketing automation efforts are, they won’t be successful unless you’re tracking the right metrics and analyzing the data regularly. This will help you identify what’s working and what needs to be improved. It’s also important to share your findings with the rest of your team so that everyone is on the same page.

What This Means for You

If you’re not already using marketing automation in your business, now is the time to start. And if you are using it, make sure you’re following the latest trends so that you can stay ahead of the competition.


By adopting a multi-channel approach and automating your campaigns, you’ll be able to reach more customers with less effort. And by segmenting your audience and tracking the right metrics, you’ll be able to improve the results of your marketing campaigns over time. Contact us today to learn how you can supercharge your marketing efforts and free up your time!